Resolved -
This incident has been resolved.
Apr 12, 12:10 CDT
Monitoring -
We have implemented changes to mitigate this issue and are currently monitoring to validate service restoration.
Apr 12, 12:00 CDT
Investigating -
We’re investigating an issue with a backend service which supports event processing. Although there is no currently impact to voice services or call quality, some functionality in Call Center may be degraded, such as queues not displaying real-time status. We will continue to provide updates as they become available.
Apr 12, 11:26 CDT