Identified - We have identified the source of intermittent inbound call drops affecting a subset of customers. Our upstream voice carrier has confirmed a network incident causing packet loss on a portion of voice traffic. This is resulting in inbound calls intermittently failing to ring through or dropping shortly after connection.
Our carrier is actively working to restore normal calling behavior, and we are closely monitoring call quality across affected accounts. We will provide updates as we have more information.
Sep 02, 2026 - 14:58 CDT
Update - We are continuing to investigate this issue.
Sep 02, 2026 - 14:08 CDT
Update - We are continuing to investigate this issue.
Sep 02, 2026 - 13:49 CDT
Investigating - We are currently investigating an issue affecting inbound calls for some customers.
The disruption is related to a fiber network failure impacting one of our upstream service providers. Our team is actively working with the provider to monitor recovery and restore normal inbound calling as quickly as possible.
Outbound calling (unless routed through this provider) and other services are not currently impacted.
We will provide additional updates as more information becomes available.
Sep 02, 2026 - 13:48 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 02, 2026 - 14:49 CDT
Investigating - We are currently investigating a partial service degradation in the US-SouthWest (LAX) Region. Some customers are experiencing higher than normal latency and intermittent connectivity.
Sep 02, 2026 - 11:07 CDT
Voice Services
Partial Outage
Call Completion
Partial Outage
BLF Presence
Operational
Voicemail
Operational
Call Center
Operational
Caller ID Resolution
Operational
SpamGuard Service
Operational
Fax Services
Operational
Fax Completion
Operational
Desktop Fax
Operational
Business Messaging
Operational
Client Applications
Operational
Desktop
Operational
Cytracom iOS
Operational
Cytracom Android
Operational
Contacts
Operational
Management
Operational
UC Management Portal
Operational
Partner Portal
Operational
Billing Services
Operational
Integrations
Operational
ControlOne
Operational
ControlOne Management Portal
Operational
ControlOne Routing Services
Degraded Performance
US-NorthEast (EWR) Region
Operational
US-SouthEast (ATL) Region
Operational
US-MidWest (ORD) Region
Operational
US-SouthCentral (DFW) Region
Operational
US-NorthWest (SEA) Region
Operational
US-SouthWest (LAX) Region
Degraded Performance
Unity
Operational
90 days ago
100.0
% uptime
Today
Unity Portal
Operational
90 days ago
100.0
% uptime
Today
Unity Authentication
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
We will be performing scheduled maintenance in the US-NorthWest (SEA) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region.
Our team will work to complete the maintenance as quickly as possible. We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987. Posted on
Sep 01, 2026 - 10:06 CDT
Completed -
The scheduled maintenance has been completed.
Sep 2, 03:45 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 23:45 CDT
Scheduled -
We will be performing scheduled maintenance in the US-Southwest (LAX) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region.
Our team will work to complete the maintenance as quickly as possible. We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.
Sep 1, 10:02 CDT
Resolved -
This incident has been resolved.
Aug 28, 18:36 CDT
Monitoring -
Impacted workloads have been rescheduled to alternate compute hosts and we are monitoring the results. The impacted hardware will undergo remediation actions for the affected physical components.
Aug 28, 13:00 CDT
Investigating -
We are currently investigating a partial service degradation in the US-Southeast (ATL) Region impacting bridge connectivity for a subset of customers.
Aug 28, 12:29 CDT
Completed -
The scheduled maintenance has been completed.
Aug 28, 02:30 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 23:30 CDT
Scheduled -
We will be performing scheduled maintenance in the US-NorthEast (EWR/NY/NJ) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region.
Our team will work to complete the maintenance as quickly as possible. We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.
Aug 27, 23:23 CDT
Completed -
The scheduled maintenance has been completed.
Aug 26, 02:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 23:00 CDT
Scheduled -
We will be performing scheduled maintenance in the US-Midwest (ORD-Chicago) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region. Our team will work to complete the maintenance as quickly as possible.
We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.
Aug 25, 12:57 CDT