Cytracom Status

Cytracom

All Systems Operational

Voice Services Operational

Call Completion Operational

BLF Presence Operational

Voicemail Operational

Call Center Operational

Fax Services Operational

Fax Completion Operational

Desktop Fax Operational

Business Messaging Operational

Client Applications Operational

Desktop Operational

Cytracom iOS Operational

Cytracom Android Operational

Management Operational

Management Portal Operational

Partner Portal Operational

Billing Services Operational

Integrations Operational

ControlOne Operational

ControlOne Management Portal Operational

ControlOne Routing Services Operational

US-NorthEast (EWR) Region Operational

US-SouthEast (ATL) Region Operational

US-MidWest (ORD) Region Operational

US-SouthCentral (DFW) Region Operational

US-NorthWest (SEA) Region Operational

US-SouthWest (LAX) Region Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 9, 2025

No incidents reported today.

Jul 8, 2025

ControlOne Routine Maintenance: US-SouthWest (LAX) and US-MidWest (ORD) Regions

Completed - The scheduled maintenance has been completed.
Jul 8, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 22:00 CDT

Scheduled - We are performing maintenance on core network infrastructure of our cloud computing environment for ControlOne in the US-SouthWest (LAX) and US-MidWest (ORD) regions during this time. No customer-facing impact is expected.
Jul 7, 10:12 CDT

Jul 7, 2025

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

ControlOne Partial Service Degradation in US-SouthCentral (DFW) Region

Resolved - This incident has been resolved.
Jun 30, 10:00 CDT

Monitoring - Active monitoring systems show ControlOne Agent and Bridge connection rates are stable. We will continue to monitor carrier routing paths and update the status if service quality changes.
Jun 30, 08:54 CDT

Identified - We have identified and are currently monitoring widespread connectivity issues affecting multiple end-user ISPs in the US-SouthCentral (DFW) region. Users may experience intermittent connection problems, packet loss, or increased latency when connecting to ControlOne services.

Our Network Operations Center (NOC) is actively working to mitigate these issues by:
- Implementing dynamic routing adjustments
- Prioritizing critical traffic paths
- Coordinating with affected ISPs to identify resolution timelines
Jun 30, 08:18 CDT

Jun 29, 2025

ControlOne Partial Service Degradation in US-SouthWest (LAX) Region

Resolved - This incident has been resolved.
Jun 29, 18:00 CDT

Update - All customers using the US-SouthWest ControlOne region are fully operational.

A large carrier outage affecting multiple carriers in the western US may cause instability to some internet locations outside of the ControlOne network.
Jun 28, 16:10 CDT

Monitoring - A fix has been implemented, and the affected IP range (64.58.101.0/24) is fully operational. We are continuing to monitor the results of this issue throughout the day.
Jun 28, 13:16 CDT

Identified - At approximately 07:58 PM CT, instability was detected on the primary carrier servicing the US-SouthWest ControlOne region. Automatic remediation was performed to route around the primary carrier. Some LAX customers with a Cloud gateway assigned in the 64.58.101.0/24 range are not routing back properly from alternate carriers and we are working to resolve this ASAP.

Customers in 64.58.101.0/24 range can contact support for temporary or permanent reassignment to another range.
Jun 28, 12:23 CDT

Jun 28, 2025

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

UCaaS Intermittent Call Completion Issues

Resolved - All services have returned to normal following the earlier issues affecting call completion and BLF Presence. If you have any questions or need assistance, please contact us at support@cytracom.com or 877-411-2987.
Jun 25, 12:33 CDT

Update - All services have returned to normal following the earlier issues affecting call completion and BLF Presence. The implemented fixes have been effective, and we will continue to monitor to ensure continued stability. If you have any questions or need assistance, please contact us at support@cytracom.com or 877-411-2987.
Jun 25, 12:01 CDT

Monitoring - A fix has been implemented to resolve recent call completion issues, and we are actively monitoring to ensure continued stability. BLF Presence service remains in a degraded state—while a fix has been applied, some customers may still experience intermittent issues. Further investigation is underway to fully restore normal functionality for the BLF Presence services globally.
Jun 25, 11:16 CDT

Identified - The cause for the issue has been identified and a fix is being implemented. BLF Presence may be unavailable until the fix is complete.
Jun 25, 07:59 CDT

Investigating - We are investigating reports of intermittent call failures for our UCaaS customers.
Jun 25, 07:02 CDT