Cytracom

All Systems Operational

Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Management Operational
Management Portal ? Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 24, 2025

No incidents reported today.

May 23, 2025

No incidents reported.

May 22, 2025

No incidents reported.

May 21, 2025

No incidents reported.

May 20, 2025

No incidents reported.

May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025
ControlOne: US-NorthEast (EWR) Partial Outage
Resolved - This incident has been resolved.
May 17, 00:05 CDT
Update - We are continuing to monitor for any further issues.
May 16, 18:52 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 16:30 CDT
Update - A fix for this issue is beginning to roll out to impacted customers.
May 16, 15:54 CDT
Update - We are continuing to work on a fix for this issue.
May 16, 15:11 CDT
Update - We are continuing to work on a fix for this issue.
May 16, 13:48 CDT
Identified - We have identified an issue impacting ControlOne customers utilizing the ControlOne Agent within US-NorthEast (EWR) tegion. Our engineers are actively working on a fix.
May 16, 12:50 CDT
May 16, 2025
May 15, 2025
UCaaS Cytracom Desktop Call Completion
Resolved - This incident has been resolved.
May 15, 20:57 CDT
Update - We are continuing to monitor for any further issues.
May 15, 16:12 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 10:49 CDT
Identified - We have identified an issue impacting incoming calls to the Cytracom Desktop application. Our team is working on a fix.
May 15, 08:41 CDT
May 14, 2025
Emergency Maintenance US-NorthWest (SEA) Region
Completed - The scheduled maintenance has been completed.
May 14, 01:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 00:01 CDT
Scheduled - We are performing emergency maintenance to upgrade the security engine in the US-Northwest (SEA) region. Customers in this region may experience brief service interruptions or delays in security-related functions during the maintenance window. If you have any questions or need assistance, please contact us at support@cytracom.com or 877-411-2987.
May 13, 16:50 CDT
May 13, 2025
Cytracom Desktop Degraded Performance
Resolved - This incident has been resolved.
May 13, 20:24 CDT
Monitoring - A fix has been deployed for Cytracom Desktop users, and engineers are actively monitoring application performance. Users should refresh their session to ensure the latest version of Cytracom Desktop is installed.

If you have any questions or need assistance, our team is available at support@cytracom.com or 877-411-2987.
May 13, 12:42 CDT
Identified - The source of crashes associated with Cytracom Desktop has been identified and engineers are working on a fix. The user experience at this time has returned to normal, however, once the fix is implemented the status will be updated.
May 13, 10:14 CDT
Investigating - Engineers are investigating reports of call failures and application crashes when using the Cytracom Desktop application to place and receive calls.
May 13, 08:33 CDT
May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

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