All Systems Operational

Uptime over the past 90 days. View historical uptime.
Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Caller ID Resolution Operational
SpamGuard Service Operational
Fax Services Operational
Fax Completion Operational
Desktop Fax Operational
Business Messaging Operational
Client Applications Operational
Desktop Operational
Cytracom iOS Operational
Cytracom Android Operational
Contacts Operational
Management Operational
UC Management Portal Operational
Partner Portal Operational
Billing Services Operational
Integrations Operational
ControlOne Operational
ControlOne Management Portal Operational
ControlOne Routing Services Operational
US-NorthEast (EWR) Region Operational
US-SouthEast (ATL) Region Operational
US-MidWest (ORD) Region Operational
US-SouthCentral (DFW) Region Operational
US-NorthWest (SEA) Region Operational
US-SouthWest (LAX) Region Operational
Unity Operational
90 days ago
100.0 % uptime
Today
Unity Portal Operational
90 days ago
100.0 % uptime
Today
Unity Authentication Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 4, 2026

ControlOne US-NorthWest (SEA) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 4, 03:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 23:45 CDT
Scheduled - We will be performing scheduled maintenance in the US-NorthWest (SEA) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region.

Our team will work to complete the maintenance as quickly as possible. We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.
Sep 1, 10:06 CDT

Sep 3, 2026

UCaaS: Intermittent Call Audio Issue
Resolved - This incident has been resolved.
Sep 3, 13:58 CDT
Monitoring - Our upstream carrier is observing expected calling behavior and will continue to monitor for stability.
Sep 3, 08:49 CDT
Identified - We have identified the source of intermittent inbound call drops affecting a subset of customers. Our upstream voice carrier has confirmed a network incident causing packet loss on a portion of voice traffic. This is resulting in inbound calls intermittently failing to ring through or dropping shortly after connection.

Our carrier is actively working to restore normal calling behavior, and we are closely monitoring call quality across affected accounts. We will provide updates as we have more information.
Sep 2, 14:58 CDT
Update - We are continuing to investigate this issue.
Sep 2, 14:08 CDT
Update - We are continuing to investigate this issue.
Sep 2, 13:49 CDT
Investigating - We are currently investigating an issue affecting inbound calls for some customers.

The disruption is related to a fiber network failure impacting one of our upstream service providers. Our team is actively working with the provider to monitor recovery and restore normal inbound calling as quickly as possible.

Outbound calling (unless routed through this provider) and other services are not currently impacted.

We will provide additional updates as more information becomes available.
Sep 2, 13:48 CDT
ControlOne partial service degradation in the US-SouthWest (LAX) Region
Resolved - A third-party fiber cut affecting multiple regional carrier network paths in Southern California has been repaired, and services have been restored.
Sep 3, 07:54 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 2, 14:49 CDT
Investigating - We are currently investigating a partial service degradation in the US-SouthWest (LAX) Region. Some customers are experiencing higher than normal latency and intermittent connectivity.
Sep 2, 11:07 CDT

Sep 2, 2026

ControlOne US-Southwest (LAX) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 2, 03:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 23:45 CDT
Scheduled - We will be performing scheduled maintenance in the US-Southwest (LAX) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region.

Our team will work to complete the maintenance as quickly as possible. We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.
Sep 1, 10:02 CDT

Sep 1, 2026

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

ControlOne partial service degradation in US-SouthEast (ATL) region
Resolved - This incident has been resolved.
Aug 28, 18:36 CDT
Monitoring - Impacted workloads have been rescheduled to alternate compute hosts and we are monitoring the results. The impacted hardware will undergo remediation actions for the affected physical components.
Aug 28, 13:00 CDT
Investigating - We are currently investigating a partial service degradation in the US-Southeast (ATL) Region impacting bridge connectivity for a subset of customers.
Aug 28, 12:29 CDT
ControlOne US-NorthEast (EWR/NY/NJ) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 28, 02:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 23:30 CDT
Scheduled - We will be performing scheduled maintenance in the US-NorthEast (EWR/NY/NJ) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region.

Our team will work to complete the maintenance as quickly as possible. We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.
Aug 27, 23:23 CDT

Aug 27, 2026

Aug 26, 2026

ControlOne US-Midwest (ORD) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 23:00 CDT
Scheduled - We will be performing scheduled maintenance in the US-Midwest (ORD-Chicago) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region. Our team will work to complete the maintenance as quickly as possible.

We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.
Aug 25, 12:57 CDT

Aug 25, 2026

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

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