Cytracom
Update - We have implemented additional changes to resolve this issue and are currently monitoring to validate service restoration.
Jul 27, 19:42 CDT
Update - We have seen an occasional recurrence of the issue with the aforementioned backend service. Although we have mitigants in place to reduce impact, we have seen that Desktop app users are still experiencing intermittent issues with being able to make and receive calls, and some calls dropping, when the service becomes unavailable for very brief periods of time. This issue is still limited to the Desktop app exclusively. We are actively investigating and monitoring. Additional updates will be provided as they become available.
Jul 27, 14:53 CDT
Monitoring - We identified an issue related to a backend service responsible for certain voice-related connections in the Desktop application. We have implemented changes to mitigate this issue and are currently monitoring to validate service restoration. Some users that were impacted may find it necessary to refresh — Ctrl + F5 (PC) or ⌘ Command + R (Mac) — or restart their Cytracom Desktop app in order to re-establish connectivity.
Jul 27, 11:51 CDT
Investigating - We are currently investigating an issue, within the Cytracom Desktop app specifically, intermittently preventing users from making or receiving calls within the app. There is no impact to the Cytracom Business Phone System (e.g. D2 desk phones) or Mobile apps (iOS and Android). We will continue to post updates here as soon as they become available.
Jul 27, 09:51 CDT
Management Portal ? Operational
Voice Services Operational
Fax Services ? Operational
Client Applications Operational
Integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 1, 2021

No incidents reported today.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

Unresolved incident: Some users unable to make & receive calls in the Desktop app.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.