Cytracom
All Systems Operational
Voice Services Operational
Call Completion Operational
BLF Presence Operational
Voicemail Operational
Call Center Operational
Business Messaging Operational
Fax Services ? Operational
Integrations Operational
Client Applications Operational
Management Operational
Management Portal ? Operational
Partner Portal Operational
Billing Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 17, 2021

No incidents reported today.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.

Oct 6, 2021
Resolved - The underlying carrier has resolved the issue affecting inbound calls and messages.

All voice and messaging services have remained stable and operational during the monitoring period.
Oct 6, 13:02 CDT
Update - All voice and messaging services remain stable and operational at this time.

We are continuing to monitor and will post an update if there is a change in service.
Oct 6, 12:54 CDT
Update - All voice and messaging services remain stable and operational at this time.

We are continuing to monitor and will post an update if there is a change in service.
Oct 5, 08:02 CDT
Update - All voice and messaging services remain stable and operational at this time.

We are continuing to monitor and will post an update if there is a change in service.
Oct 4, 09:07 CDT
Monitoring - All voice and messaging services are stable and operational at this time.

We are continuing to monitor and will post an update if there is a change in service.
Sep 30, 08:11 CDT
Update - There is a nationwide outage with an underlying communications carrier impacting all major VoIP providers. We are tracking the issue and working closely with the carriers to assist where we can.

The outage is causing a portion of Cytracom customers to experience intermittent failures receiving inbound calls and messages.

More information will be provided as it becomes available.
Sep 29, 13:14 CDT
Identified - There is a nationwide partial outage with an underlying communications carrier impacting all major VoIP providers. We are tracking the issue and working closely with the carriers to assist where we can.

This outage may cause a portion of Cytracom customers to experience intermittent failures receiving inbound calls and messages from Verizon Wireless accounts.
Sep 29, 11:20 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 29, 02:36 CDT
Update - We are continuing to work on a fix for this issue.
Sep 29, 02:33 CDT
Update - The underlying communications carrier has reported that the issue has been resolved.

All inbound calls, inbound messages, 911 and E911 services are operational at this time.

We are monitoring stability and will post an update if there is a change in service.
Sep 29, 02:32 CDT
Update - There is a continued outage with an underlying communications carrier impacting all major VoIP providers. We are tracking the issue and working closely with the carriers to assist where we can.

The outage is causing a portion of Cytracom customers, to experience intermittent failures receiving inbound calls and messages.

More information will be provided as it becomes available.
Sep 28, 18:06 CDT
Identified - There is a nationwide outage with an underlying communications carrier impacting all major VoIP providers. We are tracking the issue and working closely with the carriers to assist where we can.

The outage is causing a portion of Cytracom customers to experience intermittent failures receiving inbound calls and messages.

Some outbound 911 calls may not work, or may not pass location information to the 911 dispatch service.

More information will be provided as it becomes available.
Sep 28, 09:29 CDT
Monitoring - The underlying communications carrier has reported that the issue has been resolved.

All inbound calls, inbound messages, 911 and E911 services are operational at this time.

We are monitoring stability and will post an update if there is a change in service.
Sep 27, 22:54 CDT
Identified - There is a nationwide outage with an underlying communications carrier impacting all major VoIP providers. We are tracking the issue and working closely with the carriers to assist where we can.

The outage is causing a portion of Cytracom customers to experience intermittent failures receiving inbound calls and messages.

Some outbound 911 calls may not work, or may not pass location information to the 911 dispatch service.

More information will be provided as it becomes available.
Sep 27, 10:00 CDT
Oct 5, 2021
Oct 4, 2021
Oct 3, 2021

No incidents reported.