In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 2026 - 23:30 CDT
Scheduled - We will be performing scheduled maintenance in the US-NorthEast (EWR/NY/NJ) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region.
Our team will work to complete the maintenance as quickly as possible. We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.
Aug 27, 202623:30 - Aug 28, 202602:30 CDT
Voice Services
Operational
Call Completion
Operational
BLF Presence
Operational
Voicemail
Operational
Call Center
Operational
Caller ID Resolution
Operational
SpamGuard Service
Operational
Fax Services
Operational
Fax Completion
Operational
Desktop Fax
Operational
Business Messaging
Operational
Client Applications
Operational
Desktop
Operational
Cytracom iOS
Operational
Cytracom Android
Operational
Contacts
Operational
Management
Operational
UC Management Portal
Operational
Partner Portal
Operational
Billing Services
Operational
Integrations
Operational
ControlOne
Operational
ControlOne Management Portal
Operational
ControlOne Routing Services
Under Maintenance
US-NorthEast (EWR) Region
Under Maintenance
US-SouthEast (ATL) Region
Operational
US-MidWest (ORD) Region
Operational
US-SouthCentral (DFW) Region
Operational
US-NorthWest (SEA) Region
Operational
US-SouthWest (LAX) Region
Operational
Unity
Operational
90 days ago
100.0
% uptime
Today
Unity Portal
Operational
90 days ago
100.0
% uptime
Today
Unity Authentication
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Completed -
The scheduled maintenance has been completed.
Aug 26, 02:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 23:00 CDT
Scheduled -
We will be performing scheduled maintenance in the US-Midwest (ORD-Chicago) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region. Our team will work to complete the maintenance as quickly as possible.
We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.
Aug 25, 12:57 CDT
Resolved -
This incident has been resolved.
Aug 19, 12:10 CDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 19, 08:18 CDT
Investigating -
We are currently investigating a partial service degradation in the US-SouthWest (LAX) Region impacting bridge connectivity for a subset of customers.
Aug 19, 07:44 CDT
Completed -
The scheduled maintenance has been completed.
Aug 15, 23:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 21:00 CDT
Scheduled -
We will be performing scheduled database maintenance on Saturday to upgrade our database infrastructure.
During this maintenance window, the affected services may experience temporary downtime or limited availability. This may affect calls to and from mobile applications, as well as authentication-related functionality, including logging in to the application. Customers may be unable to access certain services while the maintenance is in progress.
We expect service to be fully restored once the maintenance is complete. We will provide updates as the maintenance begins, progresses, and concludes.
Thank you for your patience and understanding.
Aug 13, 14:47 CDT
Resolved -
This incident has been resolved.
Aug 14, 09:34 CDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 14, 07:47 CDT
Identified -
We have identified an issue affecting ControlOne Agent geolocation services. Agents may intermittently fail a location in the portal, or fail a device posture check that requires a location fix. As a workaround partners can remove geolocation from the policy.
Aug 14, 07:33 CDT
Completed -
The scheduled maintenance has been completed.
Aug 14, 01:45 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 22:45 CDT
Scheduled -
We will be performing scheduled maintenance in the US-SouthEast(ATL) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region.
Our team will work to complete the maintenance as quickly as possible. We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.
Aug 13, 22:37 CDT
Completed -
The scheduled maintenance has been completed.
Aug 14, 01:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 23:00 CDT
Scheduled -
We will be performing scheduled maintenance in the US-SouthCentral (DFW) region. During the maintenance window, a subset of customers may experience a brief interruption of service as we make improvements to the region.
Our team will work to complete the maintenance as quickly as possible. We appreciate your patience as we continue to enhance the reliability and performance of our services. If you have any questions or need assistance, please contact Cytracom Support at support@cytracom.com or 877-411-2987.
Aug 13, 22:40 CDT
Resolved -
This incident has been resolved.
Aug 13, 21:22 CDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 13, 17:09 CDT
Identified -
The issue has been identified and a fix is being implemented.
Aug 13, 16:06 CDT
Investigating -
We are currently investigating an issue causing a subset of ControlOne Sites to report an incorrect ISP status in the ControlOne portal. This is a visual problem only and does not impact site connectivity.
Aug 13, 15:10 CDT