Cytracom Status

Cytracom

All Systems Operational

Voice Services Operational

Call Completion Operational

BLF Presence Operational

Voicemail Operational

Call Center Operational

Fax Services Operational

Fax Completion Operational

Desktop Fax Operational

Business Messaging Operational

Client Applications Operational

Desktop Operational

Cytracom iOS Operational

Cytracom Android Operational

Management Operational

Management Portal Operational

Partner Portal Operational

Billing Services Operational

Integrations Operational

ControlOne Operational

ControlOne Management Portal Operational

ControlOne Routing Services Operational

US-NorthEast (EWR) Region Operational

US-SouthEast (ATL) Region Operational

US-MidWest (ORD) Region Operational

US-SouthCentral (DFW) Region Operational

US-NorthWest (SEA) Region Operational

US-SouthWest (LAX) Region Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

ControlOne Routine Maintenance: US-West (LAX) May 4, 2024 01:00-04:00 CDT

We will be performing routine maintenance to balance and increase system throughput in the US-SouthWest (LAX) ControlOne region during this time. User Zones may experience up to 15 minutes of connectivity interruption or retrying status on a by-tenant basis during this time.
Posted on Apr 29, 2024 - 09:24 CDT

ControlOne Routine Maintenance: US-Southcentral (DFW) May 13, 2024 01:00-04:30 CDT

We will be performing routine maintenance to balance and increase system throughput in the US-Southcentral (DFW) ControlOne region. Bridges and agents may experience up to three 5 minute periods of connectivity interruption or agents entering retrying status on a by-tenant basis during this time.
Posted on Apr 30, 2024 - 14:55 CDT

Past Incidents

May 2, 2024

No incidents reported today.

May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

ControlOne Emergency Maintenance: US-Southeast (ATL)

Completed - The scheduled maintenance has been completed.
Apr 25, 22:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 22:00 CDT

Scheduled - The ControlOne US-Southeast region will be undergoing an urgent update to system components during this time. Connectivity for a limited subset of customers will be interrupted for a three minute period during the window, and existing TCP/UDP sessions may time out or experience variable latency.
Apr 25, 13:30 CDT

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

UCaaS Degraded Performance

Resolved - This incident has been mitigated and resolved.
Apr 22, 15:36 CDT

Monitoring - We have identified and mitigated an issue impacting the UCaaS product. We are monitoring the results.
Apr 22, 15:17 CDT

Apr 21, 2024

No incidents reported.

Apr 20, 2024

ControlOne Routine Maintenance: US-Northwest (SEA)

Completed - The scheduled maintenance has been completed.
Apr 20, 05:09 CDT

Update - The scheduled maintenance has been completed.
Apr 20, 05:09 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 03:00 CDT

Scheduled - We will be performing routine maintenance to balance and increase system throughput in the US-Northwest (SEA) ControlOne region during this time. User Zones may experience up to 15 minutes of connectivity interruption or retrying status on a by-tenant basis during this time.
Apr 16, 19:29 CDT

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.