UCaaS: Degraded Fax Service

Incident Report for Cytracom

Resolved

This incident has been resolved.
Posted Oct 28, 2026 - 21:00 CDT

Update

Our fax provider, Documo, reported that a fix has been implemented, and we are monitoring the results.
Posted Oct 28, 2026 - 12:15 CDT

Monitoring

Our fax provider, Documo, reported that a fix has been implemented, and we are monitoring the results.
Posted Oct 28, 2026 - 12:06 CDT

Investigating

Our fax provider, Documo, is experiencing SIP-related network issues that may affect some inbound faxes. Their team is investigating, and we will update this page once the issue is resolved.

Outbound faxes and fax management are expected to continue functioning normally.
Posted Oct 28, 2026 - 10:10 CDT
This incident affected: Fax Services (Fax Completion).
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